File support ticket
Ceres Air

Personal Information

Your Name *

Your Email *

Your Phone *

Device Information

Drone ID *

Remote Controller ID *

Ticket Details

Please provide the following information in full

Subject *

Failure Details

Failure Date & Time *

Description of the issue *

Error messages or abnormal behavior

Operation Scenario

Operation type *

Operation Environment *

Weather Conditions

Wind, temperature conditions.

Pilot Actions

What actions did the pilot take?

Was the system rebooted? Re-paired? Battery replaced? Restarted?

App Information

App screenshots *

Follow the below steps to upload the Drone flight log and Remote flight log, then attach the QR code screenshot here.
How to upload logs? →

Select the "Log Management" on Remote Controller

Locate the flight log by timestamp.

Remember to upload both Drone and Remote logs.

Take a screenshot of the QR code after uploading log successfully, and attach it to the support ticket.

For more information, please refer to this video tutorial:

Submit Ticket

To help us provide prompt response and efficient resolution, please do following:

Upload flight log as instructed above.
Provide correct contact information like phone number and email for us to reach out to you!
Provide all relevant information, including videos, images, and detailed descriptions as needed.

I acknowledge the aforementioned statements *

Submit

File support ticket Ceres Air